|Maryland Lottery and Gaming Control Agency|
1800 Washington Blvd, Suite 330
Baltimore, MD 21230
The Maryland Lottery and Gaming Control Agencys core mission is to generate revenue to help support the good causes of Maryland including education, public health, public safety, human resources and the environment. Since its inception in 1973, the agency has contributed $14.4 billion in revenue to the state and awarded more than $22.2 billion in prizes to players.
Our Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
Accessible and Convenient: We will continue to simplify and improve access to information and resources.
Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
The Maryland Lottery encourages responsible play
Remember, its only a game.
Playing the Maryland Lottery can be a fun and exciting form of entertainment. Participating responsibly can help ensure playing the Lottery remains a game for you.
While most individuals are able to play responsibly within their limits, some do lose control. For those individuals, what starts out as fun and exciting can lead to dangerous consequences. Problem gamblers jeopardize everything important in their lives including their family, friends, job and finances.
The Maryland Lottery is committed to ensuring that individuals have access to assistance with problem gambling should they need.
A 24-hour, 365-day helpline can be reached at 1-800-GAMBLER. The helpline connects individuals to services including counseling, treatment, self-help and support groups. You can also gather more information through the Maryland Alliance for Responsible Gambling at mdgamblinghelp.org.