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6/6/2017 - Plumas County Board of Supervisors Hears Update from Frontier Communications - Click here to print this information

Representatives from Frontier Communications were able to talk to the Plumas County Board of Supervisors about squirrels, software glitches, and future projects.

Also addressed was the unreliable service concerns and inability to gain information from Frontier.

Two major internet outages this year were a result of squirrels in Lassen Volcanic National Park that chewed through the fiber optic cables to wear down their teeth.

Frontier will be addressing the issue by installing 22,000 feet of armored cable to prevent such damage.

Three of the major internet outages were caused by software glitches that caused the system to crash.

However, Frontier has addressed the issue by upgrading two of four servers in Plumas County to prevent future system crashes from reoccurring.

Frontier also added the Plumas County Board of Supervisors to their key customer contact list to help improve communications.

Frontier has been serving Plumas County since 2005 and continues to build up the systems capacity.

Future projects for Frontier include replacing copper wire to fiber optics cable, moving contact boxes closer to customers homes, and increasing the bandwidth of existing fiber optic cable.

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